Grow : Customer Acquisition & Retention in a Weak, Uncertain Economy

You can't cut your way to the future. And what makes you think your company won't be an early cut when the economy turns down?

Design and implement strategies to improve customer retention and acquisition.. Enhance Net Promoter Scores (NPS) by optimizing account team performance. Use direct customer feedback sessions to uncover needs, expectations and priorities - actionable insights for growth.

If your goal is to better prepare for and grow through downturns, we offer you choices:

Price: $997 (First) / $2,497 (Premium) / $4,997 (Enterprise)

First Tier: CEO key decision check to open pivotal opportunities (e.g., cash flow, customer/workforce, genAI project priorities). What's a key decision you can make, but haven't yet? I imagine it's about people issues ....territory we know well.....and how to help
Premium Tier: Full-day work session - CEO, CFO, CPO - How to shift the patterns of action toward better results with existing resources
Enterprise Tier: Two-day assessment plus an exclusive "People First Hearts - AI Smarts" workshop for the leadership team. Find out what a better people strategy looks like, calls for, and would yield in human outcomes and bankable results.

Strategy Workshop - 2 Day Action Agenda - Clarity, Alignment and Traction. $7750

There's no right way to do the wrong things-but it happens. So many things clutter work up, Distract people. Complicate priorities and choices. Derail plans and intentions. Compete for peoples' energy. Rework isn't free. This two-day workshop gets the leadership team in sync - with market shifts, tech challenges, with each other, acting in concert. In just one session, we help the team:

Agree on a single, clear north star target, metrics and the key moves to get there
Get genuinely aligned (not just nodding along) Diagnose and address pain points in leadership team dynamics. Surface and address the real blockers before they derail everything.
Leave with an actual plan, not a vague “we’ll figure it out” Establish 90-day goal cycles focused on tangible outcomes.
Everyone walks out energized instead of exhausted. Clear, not confused. And they’re already asking when you can run the next one.

Build a Future Fit Company Fractional Role $3550/month

Get on the path to an information-age future fit organization. Lead a flexible, adaptive, change-ready culture. Intelligent experiments in a complex world. Market-in, monthly, plan-deploy-review and coaching sessions for results and learning

Identify and address toxic managers who hinder team morale and performance.
Fix the EE value prop so they do their best work, live their best life, achieve organizational goals.
Challenge - and support - teams to solve intractable problems with innovative approaches.
Find better ways with fast cycle design sprints
Get the AI technology and the tribal customs in sync

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